Lucian Chirute

Founder of UpVenta, a CX research & consulting company helping companies in retail, healthcare, automotive and HORECA decode customer behaviour, elevate loyalty, and unlock new growth. I wear multiple hats: strategy architect, client advisor, research designer, and growth driver. ✔ Secured early-stage partnerships with leading brands in retail, automotive and hospitality, validating UpVenta’s positioning and generating strong initial demand for tailored CX programs. ✔ Developed a proprietary CX measurement framework used by national retail network to benchmark and improve customer experience. ✔ Positioned UpVenta as a go-to partner for clients seeking real-time, insight-driven improvement — not just feedback collection. ✔ Built a lean, agile team of senior consultants and field researchers across Romania, with plans to scale regionally. 💡 UpVenta is for brands who want more than just data — we deliver clarity, strategy, and action.